Shipping Policy

At Little India, we aim to provide a hassle-free shopping and delivery experience to our customers in the Netherlands, Belgium, Germany, and France. Below are the details of our shipping policy:

Shipping Charges

1. Orders Above €50
   • Free Shipping: Orders exceeding €50 are eligible for free shipping, regardless of the destination country.
2. Special Charges for Rice and Flour (Atta):
   • For every 10kg of rice or flour, a shipping fee of €2.50 applies, regardless of the order value or the destination.
3. Orders Below €50
   • For orders under €50, the following shipping charges apply:
     • Within the Netherlands: €5
     • Belgium: €6,54
     • Germany: €7,14
     • France: €10,44

Shipping Partners

We partner with PostNL and DPD to ensure your orders are delivered.

Note : PostNL or DPD do not call customers before delivery. The order can be tracked only via tracking link sent on your email.

Delivery Times

1. Within the Netherlands:
   • Orders placed between Monday and Friday are delivered within 1-2 business days.
2. Belgium, Germany, and France:
   • Delivery times vary based on location and typically range from 3-5 business days.

Order Processing

• Orders placed after 3:30 PM on Friday will be processed on the following Monday.
• We do not process or ship orders on weekends or public holidays.

Additional Information

• You will receive a tracking number on your email once your order is shipped to monitor its progress.
• Please ensure accurate address and email details to avoid delays or delivery issues.
• Fresh and perishable items like fruits, vegetables,  dosa batter or paneer cannot be shipped outside Netherlands as it might get spoilt during transit.

1. Failed Delivery & Pickup Point Redirection
   If the delivery person cannot deliver your order due to reasons such as (but not limited to) customer unavailability or a non-functional doorbell, your order will be redirected to a designated pickup point. The pickup location details will be updated on your tracking link for easy retrieval.
2. Pickup Deadline & Returns
   If the order is not collected within 10 days, it will be returned to us.
3. Redelivery & Charges
   If you wish to have your package resent, redelivery charges will apply.
4. Cancellation of Returned Orders
   If you choose to cancel a returned order, the refund will be processed after deducting the amount for perishable items (like fresh vegetables, fruits, paneer or dosa batter), shipping and packaging fees.

For any questions or further assistance, feel free to contact our customer service team. Thank you for choosing Little India!