Refund Policy for Damaged or Incorrect Products
At Little India, we strive to ensure that your shopping experience is seamless. If you receive a damaged item or the wrong product, we are here to assist you. Please follow the steps outlined below to process your return or refund:
1. Notification
- If you receive a damaged or incorrect product, please notify us via phone or email (details can be found in our Contact section) within 1 day of receiving your order.
- Timely notification ensures we can address the issue promptly.
2. Proof of Damage or Incorrect Product
- To help us verify the issue, please provide proof by sending a photo of the product to our email.
- This step allows us to process your refund or return swiftly and efficiently.
3. Return Procedure
- If a return is necessary, you will need to create a return label via PostNL or DPD and send the product back to us.
- Ensure you notify us and confirm the return within the 1-day notification window.
- Important: All returned products must be unopened and in their original condition and packaging.
4. Approval and Refund Processing
- Once your return is approved, we will process your refund within 2 business days.
- The refunded amount will typically reflect in your bank account within 5-6 business days, depending on your bank’s processing times.
5. Condition of Returned Items
- Only items in their original condition and packaging will be eligible for a refund.
- Please ensure the product is returned securely to avoid further damage.
For any questions or additional assistance, feel free to contact us. We’re here to help!